Presentation: Effective Reporting – back to the roots
All testing is exploratory. It is about exploring the software but not only the software itself. We have to explore involved people, their needs, motivations, relationships. Every exploration is about learning and the result of any learning is usually something you want to report about.
If we understand Quality as the satisfaction of everybody who matters than I understand reporting as the way how to share not only my learnings but also my opinions, feelings, and emotions. Subjectivity and objectivity have to be in good balance, when they are not, satisfaction cannot be achieved, because satisfaction is quite subjective.
I will guide you through the basic principles and foundations of effective reporting and you can apply this learning to any reporting and it will challenge you to do it in the way to make the real impact.
Our main learning and mantra will be: Every report is prepared for particular stakeholder(s) to deliver expected information in the most efficient way to address emotions and evoke feelings with the goal to trigger action that leads to the desired impact.