Steve Jefferies


Steve is the Principal Test Engineer and Head of the QA community of practice at WTW. Currently supporting a global team of QA professionals in their quest to deliver high quality software through a culture that puts testing and QA at the forefront of everything we do. Previously Steve has worked in Head of QA and Test Architect positions across insurance, healthcare and cybersecurity domains.

About the Presentation

Turning the tide: inspiring a truly quality-first culture
Session Speech


Cultural change is hard, especially in well established businesses. Transforming an organisation historically operating in silos with slow release cadences, to become a business capable of high quality continuous delivery is a huge challenge.

This talk describes the ongoing journey being taken to re-define a quality-first engineering culture in a large InsurTech business. It provides an honest narrative into what we’ve done, where we’ve succeeded and possibly most importantly where we’ve failed.